Recently, Starhub has been upgrading their IT systems and so the customers have not been receiving monthly bills in their usual billing cycle. I for one had not received my bills for few months ( but as i am making my payments by GIRO) every month the amount has been automatically deducted. And recently i have received bills for the month of December and i noticed that there are some charges towards the Digital Voice Home line which is around S$10 (originally it was free). Even though it's not a big amount for anyone in SG, i just wanted to clarify and called Starhub.
Nowadays, the line seems to be very busy and finally got connected to a customer consultant about 30 mins later ( thanks to the speaker phone facility, if not you got to hold the phone all the time). To my surprise the consultant told me that " The Digital Voice Home" is still free and Starhub has not introduced any charges till now. By diagnosing further, he told me that my Digital Voice line is registered under my old address where i lived many years back and was then using Starhub also.
So what could have happened is during the IT systems upgrade there are some details which are messed up and showed up as charges in customer's bill. And you know what, this has been happened for the last 3 months and since i have not been receiving any bills, i didn't had a chance to realise the amount. So eventually it turns out to be around S$30 which is a decent amount anyway..
Ok, the point here is Singaporeans are very busy in day to day life and don't have a chance to notice some of discrepancy in the utility bills. But these things could happen, so please be aware.
Had i not noticed, i would have missed around S$30 which could well be used for a family dinner in Food Court :) Say what ?
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